Lafite - The Verdict
*long post, I'm bitching. This post reflects entire on my personal opinion. It's up to you to agree or disagree.
The Arrangement:
The bosses had agreed that the whole company should go for a nice lunch somewhere, to some place which we would normally not go to on our own, and that they would subsidise RM 50 per pax. So our internal organising committee (consisting of Asst Managers as they are known, the FFC) got together and the decision was to bring everyone to Lafite @ Shangri-la, KL. The arrangement was that we'll go for lunch there, and that each person will only have to fork out at most, RM 25 per pax to cover the remaining cost (bosses had the Shang card which entitles them a discount, which meant the meal should not cost more than RM 75 per pax).
Upon Arrival
We all took our seats and got comfortable. Waiters approached us and asked if we wanted any fruit juices. Some of my colleagues ordered from the choice of fruit juices, as we thought it was part of the meal package. No one was given any beverage menu. We only got the main dish menu, and the price stated was RM 82++. No one was informed that fruit juices was of different price. I didn't order any fruit juices, instead, I asked for warm water. 5 minutes later, I got my warm water & a glass of fruit juice was placed in front of me. I looked around and saw most of my colleagues also had fruit juices, so I figured it was probably part of the meal course. Go figure~
Another colleague at another table inquired if the fruit juices were part of the meal course. The waiter said yes.
The Appetizers:
Appetizers are buffet style, you just take as many helpings as you want from the glass display at the centre. Some of the appetizers were pretty ok, but nothing really extraordinary which would make you go (make me go anyway) "Oh wow! This is fabulous!".
The glass piece at the centre, surrounding by the appetisers. Imagine a naked chick bathing in the centre...
Clockwise from left: teriyaki watermelon, mango shot, some bun (I forgot what is was) and Parmesan sticks.
Caviar, with bits of mussels and tomato puree. No it's not beluga caviar.
The Main Course:
There were a few choices for main course; duck, chicken, lamb, cod fish and salmon to name a few. I ordered the cod fish. Since Lafite is supposedly some "Progressive French Fine Dining" concept, the plates which the mains were served in are big, and the mains arranged nicely at the centre. My cod was pretty ok, portion was a little bigger than I had expected (it is fine dining you know). However, it was a tad too salty for my liking. I tried my colleague's Irish Stew, and although the meat was very tender and tasty, again it was a tad too salty. Even my colleague agreed. Salt must be really cheap these days, hmm... Sodium laden dishes must be the trend.
I asked for more warm water. 15 minutes later and no sign of my water coming. I asked another waitress again and she refilled my cup.
The Desserts:
Waiters went around asking if we wanted coffee or tea. Again no mention if those would incur any additional cost. Some of my colleagues ordered coffee and tea. I had neither.
From right to left: 1) green tea ice-cream with biscuit & raspberry sauce 2) chocolate cream with bits of banana 3) strawberry meringue 4) orange slice with chocolate (can't recall the actual description) 5) raspberry flavoured marshmallow
Dessert was served on a piece of dark tile (very heavy piece of tile, it could kill a cow). The idea was to eat from right to left, in order to fully enjoy and experience all the many flavours. 5 different desserts to tantalise your taste buds. I think the only dessert which I enjoyed was the chocolate cream. The rest were just so-so. The raspberry sauce on the cracker was sure sour, and the marshmallow tasted a little like cough syrup (raspberry flavoured marshmallow, all light and fluffy).
My colleague sitting next to me ordered a cup of coffee. It took forever to come.
The Finale: Bosses settled the bill. Everyone went back to the office, some feeling very full, some feeling that it wasn't a satisfying lunch.
The Collection:
RM 50 subsidised by the bosses, the remaining amount of an estimated RM 25 would be out from our own pockets, right? It was later revealed during collection that the fruit juices were not part of the meal package at all. In fact, each glass cost RM 20++. Fwaking hell! So, instead of forking out RM 25, those that had the fruit juice had to fork out RM 50 instead. Ouch! Many unhappy and dissatisfied faces, many disgruntled feelings. Boss was also not happy when he heard from us about how we were given fruit juices when we didn't order them. They were overcharged as well.
The Conclusion:
1) Lafite - Lafite waiters & waitresses made no mention about their menu, only showing us the menu for the mains. Whether or not this is in fact, their method of service, as a F&B outlet, I find them rather unethical. Firstly, don't serve your customers something which they never ordered. Second, when a customers inquires if the beverage if part of the course, don't lie. Third, show your customers the full menu. And when your customers asked about the details, don't try to squeeze your way out of it. Your customers have the right to know. And buck up on your service. You're located in a 5-star hotel, better live up to expectations.
2) The organising committee - Next time, do get your facts right when planning. Check the finer details. A miscommunication which could've been avoided had created false assumptions and led to many unhappy feelings.
Would Oli go back there? No. Even if the fruit juice incident didn't occur, Oli wouldn't go back there because the food quality is not that great. Unless you're a big fan of sodium, I wouldn't recommend Lafite at all. You could try it, I'm not stopping you. This is, after all, my personal opinion on Lafite. I wouldn't go back there because for the price they charge, I can get better food quality in many other places. Fine dining is all about the ambience, food is secondary. This is Lafite in my eyes. A one-time experience. Oli would go for good food above ambience anytime.
*long post, I'm bitching. This post reflects entire on my personal opinion. It's up to you to agree or disagree.
The Arrangement:
The bosses had agreed that the whole company should go for a nice lunch somewhere, to some place which we would normally not go to on our own, and that they would subsidise RM 50 per pax. So our internal organising committee (consisting of Asst Managers as they are known, the FFC) got together and the decision was to bring everyone to Lafite @ Shangri-la, KL. The arrangement was that we'll go for lunch there, and that each person will only have to fork out at most, RM 25 per pax to cover the remaining cost (bosses had the Shang card which entitles them a discount, which meant the meal should not cost more than RM 75 per pax).
Upon Arrival
We all took our seats and got comfortable. Waiters approached us and asked if we wanted any fruit juices. Some of my colleagues ordered from the choice of fruit juices, as we thought it was part of the meal package. No one was given any beverage menu. We only got the main dish menu, and the price stated was RM 82++. No one was informed that fruit juices was of different price. I didn't order any fruit juices, instead, I asked for warm water. 5 minutes later, I got my warm water & a glass of fruit juice was placed in front of me. I looked around and saw most of my colleagues also had fruit juices, so I figured it was probably part of the meal course. Go figure~
Another colleague at another table inquired if the fruit juices were part of the meal course. The waiter said yes.
The Appetizers:
Appetizers are buffet style, you just take as many helpings as you want from the glass display at the centre. Some of the appetizers were pretty ok, but nothing really extraordinary which would make you go (make me go anyway) "Oh wow! This is fabulous!".
The glass piece at the centre, surrounding by the appetisers. Imagine a naked chick bathing in the centre...
Clockwise from left: teriyaki watermelon, mango shot, some bun (I forgot what is was) and Parmesan sticks.
Caviar, with bits of mussels and tomato puree. No it's not beluga caviar.There were a few choices for main course; duck, chicken, lamb, cod fish and salmon to name a few. I ordered the cod fish. Since Lafite is supposedly some "Progressive French Fine Dining" concept, the plates which the mains were served in are big, and the mains arranged nicely at the centre. My cod was pretty ok, portion was a little bigger than I had expected (it is fine dining you know). However, it was a tad too salty for my liking. I tried my colleague's Irish Stew, and although the meat was very tender and tasty, again it was a tad too salty. Even my colleague agreed. Salt must be really cheap these days, hmm... Sodium laden dishes must be the trend.
I asked for more warm water. 15 minutes later and no sign of my water coming. I asked another waitress again and she refilled my cup.
The Desserts:
Waiters went around asking if we wanted coffee or tea. Again no mention if those would incur any additional cost. Some of my colleagues ordered coffee and tea. I had neither.
From right to left: 1) green tea ice-cream with biscuit & raspberry sauce 2) chocolate cream with bits of banana 3) strawberry meringue 4) orange slice with chocolate (can't recall the actual description) 5) raspberry flavoured marshmallowDessert was served on a piece of dark tile (very heavy piece of tile, it could kill a cow). The idea was to eat from right to left, in order to fully enjoy and experience all the many flavours. 5 different desserts to tantalise your taste buds. I think the only dessert which I enjoyed was the chocolate cream. The rest were just so-so. The raspberry sauce on the cracker was sure sour, and the marshmallow tasted a little like cough syrup (raspberry flavoured marshmallow, all light and fluffy).
My colleague sitting next to me ordered a cup of coffee. It took forever to come.
The Finale: Bosses settled the bill. Everyone went back to the office, some feeling very full, some feeling that it wasn't a satisfying lunch.
The Collection:
RM 50 subsidised by the bosses, the remaining amount of an estimated RM 25 would be out from our own pockets, right? It was later revealed during collection that the fruit juices were not part of the meal package at all. In fact, each glass cost RM 20++. Fwaking hell! So, instead of forking out RM 25, those that had the fruit juice had to fork out RM 50 instead. Ouch! Many unhappy and dissatisfied faces, many disgruntled feelings. Boss was also not happy when he heard from us about how we were given fruit juices when we didn't order them. They were overcharged as well.
The Conclusion:
1) Lafite - Lafite waiters & waitresses made no mention about their menu, only showing us the menu for the mains. Whether or not this is in fact, their method of service, as a F&B outlet, I find them rather unethical. Firstly, don't serve your customers something which they never ordered. Second, when a customers inquires if the beverage if part of the course, don't lie. Third, show your customers the full menu. And when your customers asked about the details, don't try to squeeze your way out of it. Your customers have the right to know. And buck up on your service. You're located in a 5-star hotel, better live up to expectations.
2) The organising committee - Next time, do get your facts right when planning. Check the finer details. A miscommunication which could've been avoided had created false assumptions and led to many unhappy feelings.
Would Oli go back there? No. Even if the fruit juice incident didn't occur, Oli wouldn't go back there because the food quality is not that great. Unless you're a big fan of sodium, I wouldn't recommend Lafite at all. You could try it, I'm not stopping you. This is, after all, my personal opinion on Lafite. I wouldn't go back there because for the price they charge, I can get better food quality in many other places. Fine dining is all about the ambience, food is secondary. This is Lafite in my eyes. A one-time experience. Oli would go for good food above ambience anytime.
























