This is Serai's branch here at Paradigm Mall. I've heard some good reviews about this restaurant, and decided to give it a go. Located at the boulevard area, just above Fa Ying (the modern Thai restaurant), Serai might be easy to miss if it weren't for the signages they had put up to guide patrons to the restaurant.
|The Serai Platter - RM 25++|
While eating, I couldn't help but overhear the table next to me and their dispute. One of the patrons had discovered a strand of hair in her bowl and quickly informed the waiter/waitress about it. Seems there were some hesitance at first, and the patron and family members were not pleased with how the service crew handled their complaint. Some of the more senior patrons kept complaining and comparing service, saying something along the line of "good service means you give me a discount immediately and don't question."
I was told the pavlova is good too, but I was too stuffed to try their desserts. Perhaps another time...